Please note: I am out of the office until 7/16/2026 so all non-emergency requests will be processed at that time in the order they are received.
I use a live chat and support system to make it easy for you to get help when you need it.
All client support is handled through live chat and tickets via tawk.to, so nothing gets missed and everything stays organized in one place.
💬 Live Chat Support
You can reach me directly using the chat widget on this page (look for the chat icon on the right side of the page to start your ticket – Blue circle that says We Are Here!)
Live chat is the fastest way to get help for:
- Quick questions
- Site maintenance and covered update requests
- Access issues
- Status updates
- Simple clarifications
If I’m available, you’ll get a response right away.
If I’m not online, your message will automatically become a support ticket.
🎫 Support Tickets
When I’m offline or when your request needs follow-up, support will automatically create a ticket.
Tickets are best for:
- Technical issues (login, access, broken links)
- Site content/copy/image change requests.
- Anything that requires review or longer response
- Issues with files, deliverables, or integrations
You’ll receive updates directly through email so you can track progress without needing to follow up manually.
⏱ Response Times
- Live chat (when online): near-instant response
- Support tickets: within 1–2 business days
During busy project periods, launches, or high-volume weeks, responses may take slightly longer, but every message is received and queued.
What to Include for Faster Help
To help resolve your request quickly, include:
- A clear description of the issue or request
- The page, link, or tool you’re referring to
- Screenshots if something looks broken or incorrect
- Any steps you’ve already tried
The more context you provide, the faster I can fix or respond to it.
🧭 What Support Covers
Support through this system includes:
- Help with your current website or project
- Technical troubleshooting
- Access and login assistance
- Minor updates or clarification requests
🚫 What Support Does Not Include
To keep projects moving efficiently, support does not include:
- New project scope or strategy changes
- Full redesign requests outside your agreement
- Training or ongoing consulting
- Emergency or after-hours guaranteed support
If you need additional support, we can discuss options for ongoing maintenance or expanded services.
📬 Best Way to Get Help
For the fastest resolution:
- Be as specific as possible about what you’re trying to do
- If it’s a technical issue, include the exact error you’re seeing or unexpected behavior being displayed
- Include screenshots whenever possible
Thanks!